Contact Us

The fastest way to get help is to open a ticket directly from your account. Our team can see your subscription details and resolve most issues in one reply.

Charges from ayeptv appear on your bank or card statement as:

If you see an unexpected charge, please email support@ayeptv.com and we will investigate immediately.

• Support tickets & email — within 24 hours, typically much sooner.
• Billing & refund requests — within 24 hours; refunds processed within 3–5 business days.
• Privacy & data requests — within 30 days as required by GDPR.

Please include the email address used for your order, a short description of the problem, the device or player you are using, and any error message shown on screen. Do not send passwords, full card details, or other sensitive payment information. These details help us identify the correct service and resolve most requests without an extra round of questions.

• Billing & refunds — billing@ayeptv.com
• Privacy & data requests — privacy@ayeptv.com
• Legal — legal@ayeptv.com

• 30-Day Refund Policy
• Privacy Policy
• Terms of Service
• FAQ