Privacy Policy

ayeptv (“we”, “us”, “our”) is a streaming entertainment service accessible at ayeptv.com. We act as the data controller for personal information you provide when using our website, ordering a subscription, or contacting support.

For data-related enquiries contact us at privacy@ayeptv.com.

We collect only what is necessary to provide the service:

• Account data — name and email address you provide at checkout or registration.
• Payment data — handled directly by Stripe, Revolut, or PayPal. We never store full card numbers.
• Subscription data — plan, term, renewal dates, and service status, stored in our billing system (WHMCS).
• Support communications — messages you send via our ticketing system.
• Log data — IP address, browser type, and page visits collected automatically by our hosting infrastructure for security and diagnostics.

We do not use tracking cookies for advertising or sell your data to third parties.

• To create and manage your account and deliver the service.
• To process payments and issue invoices.
• To provide customer support.
• To send transactional emails (order confirmations, account notices).
• To detect fraud and maintain platform security.

We do not send marketing emails unless you explicitly opt in. You may unsubscribe at any time.

We process your data on the following bases under Article 6 of the UK/EU GDPR:

• Contract — processing necessary to fulfil your subscription.
• Legal obligation — retaining billing records for tax and accounting purposes.
• Legitimate interests — fraud prevention and platform security.
• Consent — optional marketing communications.

We share data with the following processors only as needed:

• Stripe — card payment processing (PCI DSS compliant).
• PayPal / Revolut — alternative payment methods.
• WHMCS — billing and account management platform.

All processors are bound by data-processing agreements and GDPR obligations.

We retain account data for the duration of your subscription and for up to 7 years afterwards to meet our legal and accounting obligations. Support tickets are retained for 3 years. Log data is purged after 90 days.

Under UK/EU GDPR you have the right to:

• Access a copy of your personal data.
• Correct inaccurate data.
• Request erasure where legally permissible.
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time (without affecting prior processing).

To exercise these rights email privacy@ayeptv.com. We will respond within 30 days.

All data in transit is encrypted via TLS. Passwords are never stored — authentication uses email-based verification codes. Payment data is tokenised by Stripe and never touches our servers.

We may update this policy from time to time. We will notify you by email for material changes. Continued use of the service after a policy update constitutes acceptance.