30-Day Refund Policy

Choose any of the following:

• Open a support ticket — sign in to your Members Area and submit a refund request.
• Email us at support@ayeptv.com with your order number or the email address used at checkout.
• Contact page — visit our Contact page.

We process refunds within 3–5 business days. Funds typically appear within 5–10 business days depending on your bank or payment provider.

• Refund requests must be made within 30 calendar days of the purchase date.
• Only the original purchaser may request a refund.
• Refunds are issued to the original payment method (card, PayPal, etc.). We cannot issue refunds to a different payment method.
• Free trials and complimentary credits are not eligible for a cash refund as no payment was taken.

The guarantee does not apply if:

• Your account was suspended or terminated for a breach of our Terms of Service (e.g. sharing credentials beyond your plan limit, reselling without authorisation).
• The refund request is made after 30 days of purchase.
• You have previously received a refund for the same account within 12 months.

ayeptv subscriptions are one-time payments — we do not automatically renew or charge your card. You choose to purchase again when you are ready. There is nothing to cancel.

Email support@ayeptv.com or visit our Contact page. Our team responds within 24 hours.